CUSTOMER CARE

Completely love your shoes or we will refund or replace your custom shoes for free—NO QUESTIONS ASKED!

Send your shoes back on us. We’ll pay for returns from anywhere in the world.

Have any questions or concerns? 

We’re always ready to help!

 

​Send us an email to:

nico@luckyjew.com

RETURNS

We have a great shoe size selector tool that is available on the Pre-Order pages for each shoe. You can always rest assured that returns are handled quickly and without any regrets!

FAQ

Do you provide International delivery?

 

Yes. We deliver for free to Europe, the United Kingdom, and the USA. FREE SHIPPING!!

 

How do I return an item?

 

Super easy instructions will come with your shoes.

 

What is your returns policy?

 

Don't like it. Return it! Returns are handled directly with our manufacturer once you make your pre-order.

How do I track my order?

 

We will keep you up to date on the progress of our production minimum. You can help make this happen sooner by sharing our site and shoes with your friends!

 

Are these the only designs available?

 

Since we are a limited edition company, we only have about 4 designs available at any one time. As we grow and our designs become more famous, we plan to expand our offerings.

 

Can you make me a custom design?

 

Absolutely. We have a minimum of 7 pre-orders to begin our handcrafting of your design. Send us an email or connect with us online to discuss what you are looking for and how we can have Nico Nathan design you a shoe!

STAY CONNECTED

BE OUR FRIEND

NEED ASSISTANCE?

 

812-249-0109

nico@luckyjew.com

 

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